Refund policy
We want you to love your Cozy Noel sleigh. If you don't, you have 30 days from the day it arrives to tell us.
What we cover
- It arrived damaged or broken.
- It doesn't levitate the way it should.
- You changed your mind and the item is unused and in its original box.
How to start a return
Email us at luis@klenovausa.com with your order number and, if the item is damaged or faulty, a photo or short video. We answer within one business day and tell you exactly what to do next. Please don't send anything back before you hear from us.
Refunds
Once the return is approved we refund the full amount to the original payment method. Your bank usually shows it within 5–10 business days.
If the item arrived damaged or faulty, we cover the return shipping or simply send a replacement — your choice. For a change of mind, the return shipping is yours.
Wrong or missing items
If you received the wrong item, or your parcel never arrived, write to us and we sort it out. You are not expected to pay for our mistake.
Cancelling an order
Orders can be cancelled free of charge before they leave the warehouse — usually within the first 24 hours. After that, use the return process above.
Questions: luis@klenovausa.com